Frequent questions

SIZE AND FIT

WHAT SIZE SHOULD I ORDER?

Our boots are designed to fit standard Mexican and US shoe sizes. The best sizing advice is to simply order what you normally order! When in doubt, order your size in dress shoe size (men's) or heels (women's).

If at first they fit tight but comfortable, keep in mind that the leather will stretch and form to your foot with use.

Do you need to know your size conversion? Check out our Shoe Conversion Chart here.

HOW DO YOUR BOOTS FIT COMPARED TO OTHER BRANDS?

We have had varied experiences with other brands of boots and shoes, but the safest way to choose your size is to order the size you order most frequently with other brands.

HOW CAN I KNOW IF THE BOOTS FIT ME WELL?

The boots should fit comfortably once you put them on for the first time (it's normal that it takes a little effort when you slide your foot in). If they are uncomfortably tight, you may want to size up, but if they are only a little tight, they will need to stretch with wear or use.

It's normal for there to be a slight lift in your heel when you first walk in the boots, but excessive heel slippage is probably a sign that you should size down.

I HAVE A HIGH INSTEP. WILL YOUR BOOTS WORK FOR ME?

Our boots are not specifically designed to work with high insteps, however we recommend going up a half size or one size if your foot is also wide.

I HAVE WIDE FEET. ARE THERE ANY RECOMMENDATIONS FOR ME?

For width, we only handle the standard or regular wide measurement, we do not handle special wider measurements, however if you have wide feet we recommend ordering your regular size with half a size up. (For example, if your regular size is 9, order in 9.5). Normally the half size is made for wide feet.

I HAVE NARROW FEET. DO YOU HAVE SPECIAL BOOTS FOR ME?

We currently do not have special boots for narrow feet, but we have many customers with narrow feet who are very happy with the fit of their boots. We recommend ordering whole sizes.

DO YOU OFFER NON-MATCHING SIZES FOR THE SAME PAIR?

We do not offer mismatched sizes in our boots (we only sell them in matching pairs). However, if you have two different sized feet, we recommend that you order for the larger size and use an insert to accommodate the smaller foot.

DO YOU HAVE A SIZE CONVERSION CHART?

Yes, however please note that the shoe conversion chart is intended for use as a general guide. Size and fit may vary slightly by brand. Conversion Table

 

PRODUCTS

WHERE IS THE FOOTWEAR THAT BELLASH SELLS MADE?

Most of the footwear that Bellash sells is made in León, Mexico. León is the city best known worldwide for its history in shoemaking and is the same city that most Western boot brands rely on to produce their best footwear.

CAN I ORDER CUSTOM OR PERSONALIZED BOOTS?

We do not offer custom boots; nor do we make boots to order. Our boots are handmade in the sizes and styles as they appear in our online store. All boots purchased on our website have already been manufactured and are available for immediate shipment!

ARE THE BOOTS HIGH QUALITY?

Our goal is to sell the highest quality boots and accessories on the market. Traditional and artisanal boot manufacturing techniques and the highest quality leathers and materials are used. The boots stand toe-to-toe with the most expensive brands out there, but are generally much more affordable due to our unique direct-to-consumer business model.

 

ORDER

HOW CAN I PLACE AN ORDER?

We sell our products exclusively in our online store, right here! To order boots, simply select the product and size you need and click ADD TO CART to begin the checkout process. Once ordered, we ship the order directly to you! If you prefer to place your order by phone, just call us at 702.748.9232 during our service hours.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept most debit or credit cards in our secure online payment system. We also accept payments through Apple Pay, Amazon Pay, Google Pay, Meta Pay, Shop Pay, PayPal, Afterpay.
We also offer the option to pay in installments through Afterpay or Shop Pay installments.

IS THE PAYMENT OF MY ORDER SECURE?

Yes! Our website employs industry standard security measures to ensure your privacy and the security of your information. Any information you provide is temporarily transmitted using Secure Socket Layer (SSL) technology and is then encrypted using industry standard security measures.

CAN I CHANGE SOMETHING IN MY ORDER I ALREADY PLACED?

Please email us at servicioclientes@bellash.com if you need to cancel or change anything about an order you have already placed (for example, changing the item, size or shipping address). We ship orders fairly quickly, so the sooner you let us know, the better. If your order has already been shipped, unfortunately we will not be able to make any changes.

WHAT IS THE STATUS OF MY ORDER?

Normally you should receive emails updating you with the status of your order (e.g. when items are shipped, tracking numbers, etc.), but if you create an account, you can track your orders from there as well. Do you need help knowing the status of your order? In our Chat we have the option to track your order, you will need your order number and email.

DO I NEED TO CREATE AN ACCOUNT TO ORDER?

You do not need an account to order from Don Max, however if you create an account you will be able to track and view the history of your orders, and it can be created during the checkout process.

If you would like to sign up for our newsletter (which is different than creating an account), you can sign up at the bottom of our page.

ARE THERE ANY PHYSICAL STORES FROM BELLASH?

No, the products are sold exclusively and directly from our online store. We are a direct-to-consumer brand, meaning our high-quality products sell for a fraction of what they would normally cost in a traditional retail store!

CAN I PICK UP MY ORDER IN PERSON?

We do not offer in-person pickup service for any Bellash orders. We use a third-party service center to store and ship all of our products efficiently and accurately!

 

SHIPPING

IS SHIPPING FREE?

All orders qualify for free shipping and must have a US delivery address.

We also offer economy and priority shipping services for a reasonable fee at checkout. At this time we do not offer express shipping or overnight services.

HOW LONG DOES SHIPPING TAKE?

We have 3 different shipping methods and depending on the one you choose when placing your order is how long it will take.

  • Free Shipping (6-10 business days)
  • Economy Shipping (5-8 business days) Optional with a reasonable rate.
  • Priority Shipping (3-5 business days) Optional with a reasonable rate.

WHERE DOES BELLASH SHIP?

We currently only ship within the US. At this time, we do not ship internationally or ship to the following states and territories: Alaska, Hawaii, American Samoa, The Channel Zone, Guam, The Mariana Islands, Puerto Rico, and The Virgins.

WHAT CARRIER DOES BELLASH USE TO SHIP ORDERS?

We use the services of UPS (United Parcel Service) and USPS (United States Postal Service).

 

PROMOTIONS

DO YOU OFFER PROMOTIONS OR DISCOUNTS?

Yes, sometimes we offer BOGO (Buy One, Get One) promotions or other types of discounts. We are proud to sell our products at affordable prices. We offer unmatched value for quality products and firmly believe that we offer the best value for money available on the market!

 

RETURNS & EXCHANGES

HOW CAN I MAKE A PRODUCT EXCHANGE OR RETURN?

To request an exchange or return, simply click this link Returns & Exchanges and follow the instructions.

WHAT IS YOUR RETURN POLICY?

  • We offer 30 Days for exchanges and returns after purchase date.
  • Customer provides return shipping.
  • Items must be unused, with tags attached and original packaging.
  • Refunds will be processed to the original payment method within 2 business days of receipt. It may take an additional 5 business days to appear in your bank account.

WHAT IS YOUR EXCHANGE POLICY?

  • You can exchange for a different size or any other product on our website.
  • Customer provides return shipping.
  • We will send the replacement items for free.
  • For exchanges that are not the same price, we will refund any difference or contact you for additional payment if it costs more.

WHAT IS YOUR REFUND POLICY?

Our refund policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Once your item has been received and inspected, we will send you an email notifying you whether your refund was approved or rejected. If approved, your refund will be processed to your credit card or original payment method.

HOW CAN I KNOW IF MY RETURN HAS ALREADY BEEN RECEIVED?

We will notify you by email as soon as your return has been received. Please note that although we strive to process returns as quickly as possible, most of the time they usually take a few business days to be received and begin processing.

WHEN WILL MY REFUND BE PROCESSED?

We will initiate refunds on eligible orders upon receipt of the item by our warehouse team. It may take between 5 and 10 business days for your refund to be reflected in your card account, depending on your bank or financial company.

 

CONTACT

HOW CAN I CONTACT BELLASH?

You can contact our customer service through our Chat or by email at servicioclientes@bellash.com you can also send us a message using the CONTACT format at the bottom of our page, We will gladly respond to you as soon as possible within service hours.